Refund Policy

1. Eligibility for Refunds

To be eligible for a refund, items must be returned within 30 days of the delivery date.

Products must be unused, in their original condition, and in the original packaging.

The following items are non-refundable:

Custom or personalized products.

Products that are damaged or altered after delivery.

2. How to Request a Refund

To start the refund process, please contact us by email at 📧 ThodyCloyd2820@hotmail.com
or call 📞 +44 7703 641836 during business hours.

In your request, please provide your order number, the product(s) you are returning, and the reason for the return.

3. Refund Process

Once we receive your return request and the returned product(s), we will inspect them to ensure they meet the refund eligibility criteria.

If your return is approved, we will process your refund within 7-10 business days to your original payment method.

Shipping costs are non-refundable unless the product is faulty or damaged upon delivery.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the product is defective or incorrect.

We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.

5. Faulty or Damaged Items

If you receive a faulty or damaged product, please contact us within 7 days of receiving your order. We will offer a full refund or exchange and cover the return shipping costs.

Please email us at 📧 ThodyCloyd2820@hotmail.com
with photos of the damaged product, and we will assist you with the return process.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have not yet been shipped can be canceled for a full refund. Once the item has been shipped, the refund process will follow the standard return policy.

7. Contact Us
If you have any questions or need assistance with a return or refund, please don't hesitate to contact us:
📧 Email: ThodyCloyd2820@hotmail.com

📞 Phone: +44 7703 641836

We want to ensure that you are satisfied with your purchase, and we are happy to assist you throughout the return and refund process.